Return & Refund Policy
Understanding Our Refund Policy
At Glint-Glow, your satisfaction is our priority! If you are not fully satisfied with your purchase, we offer a 7-day refund policy to ensure you have a hassle-free shopping experience.
1. Eligibility for Returns
- Items must be returned within 7 days of receiving your order.
- The product must be unused, in its original condition, with all tags, packaging, and accessories included.
- Returns are not applicable for items marked as non-returnable or on sale.
2. How to Initiate a Return
To start a return, please contact us at support@glint-glow.com with your order number and details about the product you wish to return. We will provide further instructions on how to return your item.
3. Return Process
- Once we receive and inspect the returned item, we will notify you via email about the status of your return.
- If your return is approved, you will be eligible for a refund or exchange, depending on your preference.
4. Refunds
- Refunds will be processed within 7 business days after approval, and the amount will be credited to your original payment method.
- Shipping costs are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@glint-glow.com with photos and order details. We will arrange a replacement or refund.
6. Non-Returnable Items
Certain products may not be eligible for return due to hygiene reasons or if marked as non-returnable on the product page.
Welcome to our Refund Policy page! At Glint Glow, we strive to provide an exceptional shopping experience, but we understand that sometimes, you may need to return a product or request a refund. This page provides detailed information about our refund policy, including the conditions for returns, the steps to request a refund, and the timelines involved.
Our refund policy is straightforward and designed to make things as easy as possible for our customers. To be eligible for a return or refund, the product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Certain types of goods are exempt from returns, including perishable items, gift cards, and downloadable software products. We encourage you to check the detailed list of non-returnable items on our website.
Initiating a return or refund is simple. If you wish to return an item, please contact our customer service team within 14 days of purchase. They will guide you through the process, including how to securely pack the item and where to send it. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within a certain number of days.
We believe in customer satisfaction and aim to process refunds swiftly. However, there are a few things to keep in mind. Shipping costs are non-refundable, so the cost of return shipping will be deducted from your refund. Additionally, if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
In conclusion, our refund policy is designed with customer convenience in mind, ensuring a hassle-free experience. Whether you’re concerned about the eligibility of a product for return, the timeframe for processing, or the steps involved in initiating a return, we’re here to help. Feel free to reach out to our dedicated customer service team for any assistance.
